Industry statistics
81% of companies now expect to compete mostly on the basis of CX. —Gartner, 2017
1/3 of customers will leave a brand after one bad experience; 92% after three. —PWC
41% of companies track basic data about customer interactions in order to improve them. —Forrester, 2016
86% of customers are willing to pay more for a great experience. —Oracle, 2011
Only 28% review CX metrics internally. —Forrester, 2016
Just 14% measure CX’s ROI. —Lumoa, 2018
Barely 4% of unhappy customers will complain to the company (54% will complain to at least five other people.) —Esteban Kolsky
It's time to understand more about your consumer behavior patterns
Don't be the info nut that everybody thought you were
3 steps to customer satisfaction
Improving customer experience is a continuous cycle of gathering high quantities of reliable feedback and taking action.
1
Capture instant feedback
Learn your customers’ emotions at the
exact moment and experience point
2
Share insight
Learn in conjunction with your employees what works and what doesn’t
3
Take action
Empower your employees to use the insights and guarantee best practices
Trusted by the Greatest
Hear It from Our Customers
“MyCaptain, as an edtech startup, has one of the largest networks of Campus Ambassadors in the country. We found that the NPS calculator for the Campus Ambassador survey was extremely helpful for us. It helped us understand our advocates and detractors in a structured way where we could focus on improving our productivity.”
Atul, Resource Manager, MyCaptain
What We Solve
Insights & Analytics
Customer insights are interpretations of quantitative and qualitative data gathered from customer feedback
Customer Experience
Delivering a great customer experience is hugely important for any business.
Lack of digitalization
By using this data, you will learn how, when, and why your customers do business with you and from it,
Lack of Repeat business
It costs five times more to acquire a new customer than it takes to keep a current one.
Trusted by the Partners
